Hassle in even disconnecting an already poor service - MTNL broadband - My story

A lot of MTNL users have stopped using MTNL in the last few years, as their service is becoming poorer by the day. I thought otherwise earlier, because luckily, for me, MTNL connection was working without a glitch for the last 6-7 years.

But recently, I had to experience the overall poor service of MTNL Delhi (Mahanagar Telephone Nigam Limited) when I moved to a new house. I'll tell you what made me decide disconnecting a 6-year old MTNL broadband connection.

MTNL's service has been very good at my older place(a different pin code but same exchange). A solid line with good speeds for unlimited connections at a fair price. I was a happy customer once.

Initially, I had some difficulties in getting them to shift the connection to the new home. The MTNL guys who came to install the connection at my new place were not able to make it working at all. As soon as I got past those problems and my Internet started working, I had new problems. Broadband will only work sometimes and with lesser speed than what I was paying for. I kept calling MTNL technical support and customer care again and again but every time I lodged a complaint, the very next day I could see, on their on-line complaint tracking tool, that it has been resolved. Although it would not. I even called the Area manager, but how can the area manager solve the problem when he keeps sending the same guys over and over again to solve the same problem which they were not able to fix firstly.

This continued for a month.

As broadband is a daily need, eventually I got fed up, had to give up my MTNL connection, land-line along-with.

It was not an easy affair to get the connection disconnected either. Firstly there is no option to do this on-line, which should have been the easiest for the customer and the ISP, both. You still need to fill-up a regular paper form and get it signed with various departments of MTNL, just to, should I say, get rid of the MTNL services! They even ask for a ID proof for the disconnection of MTNL services. Why need an ID proof when I am an already verified customer using MTNL services for so long?

For people who are fed up of MTNL's poor service and decide to disconnect -
Please make sure when you mark a reason for disconnection, simply choose shifting/moving to another city, for your own ease. In case you select 'Not satisfied from services' on the form, they will not submit the request for disconnection unless you get it signed from yet another department/section.

So what I understood from my experience with MTNL is that either they have good infrastructure laid out at some places and not at others. Or, specifically for our new area, the guys are not trained properly to troubleshoot/fix problems and the higher officials just do not care.

Later, I got myself installed the local cablewala's Hathway broadband.

Bodh - The cognition of knowledge

 


The ability to differentiate between right and wrong is a human being's biggest ability. It gives man the ability to imagine,search, and reach anything. 

Small bits make bigger parts and parts combined make the whole. Man can  start doing things in small bits and pieces and expect a bigger and worthier end provided he is doing the righteous. Meaning righteous behavior can lead man to the good things in life and progress him to a way to find his purpose and the truth about life.

Right mindset is needed to understand anything. And that is why right  mindset is needed to achieve anything.

Different people think differently and that is why they perceive  differently. Perception affects understanding. Demented understanding of  things already known to the mind may be the basic hurdle for it to  understand something else just as some readers may think this article is crap and  some may find it enlightening.


Mind always tends to think: "what is the immediate gain for me"? and that  corrupts the mind. Believe me, thinker's mind is corrupted right at that very moment. One should set a higher goal for himself than just material success and that is possible with noble thinking.


Some say that there is no light in the world and it is all dark. The truth is imminent but can be seen with open eyes and open mind only, it is not for the blindfolded but for the wise.

About Truth

We are time bound beings and the truth is ever changing, so to know the complete truth, we must be able to look beyond the realm of time. Its easy to get corrupt and corruption only brings more of it.

While this seems to be a bad situation, it is not so because of the existence of freewill. We control what we want and that makes us the master of our destiny. Its important to note that I am talking about the humanity as a whole here. So, it implies that in order to succeed as individuals, we must come together as one! More on this later...

Serious people, seriously missing

People aren't serious at all. They don't take life seriously. People think of freewill as a joke and make wrong use of it. It is not appreciable at all. They do evil deeds just because they can and when they are free to do so. They do not have any respect for life but they only fear someone who may hurt their ego or harm them. If nobody is there  to forcefully stop them of doing what they foolishly and knowingly do, they would keep doing so.

Age is a state of mind

I have met people who show intelligence beyond their age and i have met people who are dumb as a tree even after seeing so much life. This makes me think whether age is the time past since birth or is it a state of mind? I strongly feel it is the latter. Gaining more experience makes the mind wiser and wiser mind is mightier and should be known as more aged. Another way we can see age as a  state of mind is how we perceive the world around us. Perception, which again is a state of mind, makes us feel the way we feel and live life. And that is how people see us as being old or young.

Why being true is important

1. Sharing is important for men to be able to succeed and serve a greater purpose.
2. We are time bound beings so its important for us to make the most of it. It is proven that humanity towards others brings us to a win win situation.
3.  When we lie, negative feelings are imbibed in our mind and corrupt our perception

Self interest vs selfishness

People are not very satisfied with what god has given us. Rather they seem to be complaining about everything to god, let alone appreciate the world. People should learn to compromise a lot because all the trouble in the world is caused due to man's own mistakes. The fine details of the universe are handled by god; already in place. Physics works perfectly and we just have to worry about the macro design. However, man has shown that he has been incompetent and unwilling to serve for a greater purpose and just shows an animal-istic selfish behavior.

Now there is major difference between selfishness and self interest if one truly understands self interest then he would act in the righteous way , because victory is truly accomplished not against each other but as one.